AI Technology-Balancing Efficiency and Employment in Business Operations

While pursuing the efficiency and cost reduction that AI brings, companies must properly address the issue of employment restructuring and safeguard the rights and job stability of their employees.

From a business operations perspective, Lv Yixiong may believe that AI technology can significantly enhance efficiency and reduce labor costs. Take the customer service department as an example: 95% of the staff may face elimination, retaining only 5% of employees who possess AI skills.

This is based on the fact that AI customer service can quickly respond to common questions and provide uninterrupted 24/7 service, which is more efficient and cost-effective than human customer service.

In the legal department, AI can assist with repetitive tasks such as contract review and compliance checks, reducing labor input and increasing work accuracy.

In terms of strategic planning, Lv Yixiong emphasizes that AI is an inevitable trend for future development, and deploying AI is in preparation for Shangmei's goal of reaching 30 billion yuan in revenue by 2030.